It also won’t help you diagnose hardware problems, such as a dodgy monitor cable or a dying battery in the mouse. Remote-access software: Windows Remote Assistance In many cases, though, the ability to give a PC a once-over from afar, and to make any necessary configuration changes, can save you an awful lot of time and travel. The good news is that there’s a remote-access tool built into Windows. The Remote Assistance application lets you connect to another user’s computer over a network and view and control their desktop without the need to install anything. (Don’t confuse this tool with the Remote Desktop Connection application: this opens a new user session on the remote PC that is displayed only on your screen, making it rather less useful for collaborative troubleshooting.) #Teamviewer online remote access install# Unfortunately, home networks aren’t normally set up to accommodate this type of connection request by default. In order for you to connect to a remote PC over the internet, your supportee’s router must be configured to forward incoming connections on port 3389 to the PC in question, and it may also be necessary to configure any local security software to permit the connection. All of this may be daunting for a family member to configure if you haven’t set it up in advance. You’ll also need to know the external IP address of their router, which again they may have difficulty finding and passing on. #Teamviewer online remote access install#.
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